Known As I

What to do on service outages: Publishing, Studio or Sample search not working

  • about 2 years ago
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  • 4

What to do on service outages: Publishing, Studio or Sample search not working

server status

TL;DR

  1. Read if there are current reports under this topic
  2. Add your experience as comment if you feel that it adds value.
  3. Refrain from using strong language and repeated status requests - it won't make anyone more motivated to fix the problem!

General

Audiotool requires a complex infrastructure in order to provide you the full experience of music production, communication and listening. While, in theory, it's possible to setup and maintain an almost infallible infrastructure, in practice this is always a trade-off. As a small team we are also facing the challenge to discuss and implement new features, analysing and fixing ordinary bugs, keeping track of the external changes (browsers, technologies, trends, ...) and staying in touch with the community.

Even though we cannot offer a 24/7 S.W.A.T. team just in case something might break, fixing global problems always has highest priority for us! For that to work, we need all information at a single place. Scattering reports across several boards or chat systems makes it hard for us to determine the exact time when a problem arose. Resurrecting old reports is pretty confusing when reconstructing the history and makes others believe the issue existed for several weeks while it had been fixed in the meantime.

Please add all information about global outages to this topic. We will close all reports on other locations as duplicates and refer to this one - please spare us the overhead.

What should be posted here?

Let us know if

  • publishing isn't working for you and how it looks like (error message, stuck status, etc.)
  • starting the app fails and you think it's a global problem (error message, stuck status, OS/browser version, etc.)
  • the search isn't working (samples, tracks, users, auto-completion).
  • there's any other problem which you believe affects everyone.
  • you're unsure, if you've found a global problem.
  • you want to inform us that a reported problem has changed or disappeared or (after a sensible interval!) still exists.

The more info we have, the faster we can fix it.

What should not be posted here?

  • Ordinary bugs require their own topic as usual.
  • Unnecessary status requests will only dilute the valuable information.
  • Strong language; you can be pretty sure that we are most likely at least as annoyed as you when things break.

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  • User Avatar

    Known As I

    5 days ago

    We're having trouble with the sample search and weren't able to find the cause so far. It just randomly breaks. Mostly at times when none of the dev team is available.

    The problem also affects the entire search on the website and maybe even the sample upload.

    Please be patient while we're investigating.

    If you think you have more info on this topic than a "me too", feel free to share those info with us.

    • User Avatar

      Scapegoat

      2 days ago

      GIGIDYGIGIDYGAY!

    • User Avatar

      Known As I

      2 days ago

      Martin just told he fixed the bug! Please let us know if it re-occurs.

    • User Avatar

      Scapegoat

      4 days ago

      @AVchez that's because you're following this topic. To unfollow and not receive any more message notifications from this topic go to the top right corner of this page and click the following button (it's orange!)

    3 more
  • User Avatar

    AUDIOARCHITECT

    5 days ago

    i try to make music for 2 weeks now, but i cant . all my samples are gone, this afternoon they were back.. yes.. for 1 hour!! and now there gone and i cant load or record any samples again like the last 2 weeks... please fix this audiotool!! thnx

    • User Avatar

      Known As I

      5 days ago

      I totally understand that the situation is annoying, but creating more and more comments for the very same issue makes it a tedious task for the developers to see, what the situation is.

      It would have really helped if you took the time to describe the problem a little better.

      Where do you see the error message? What means "gone"? Not appearing in the search? Missing in the "Assets" tab? Not being played? Removed from your tracks? Upload failed? Could you name an example sample?

      I assume it's just the search which is breaking a lot in the recent days. We're working on that, but couldn't find the cause so far. If you have any info that might help us find the problem faster, you're welcome to share these with us.

    • User Avatar

      AUDIOARCHITECT

      5 days ago

      i love audiotool so much that i get mad if i cant use it.. apolegies, didnt mean to be rude..

    • User Avatar

      Sandburgen (back)

      5 days ago

      Audiotool is a Music Application not an artificial intelligence self fixing audio bot. There is one person in the team who is technically able to fix the problem and he is fighting against it for days now. A little patience would be nice guys. You can try it from time to time, make a 909 track, read a book or chat with the others on discord till this problem is fixed.

      Cheers

  • User Avatar

    DubLion

    5 days ago

    samples are down

    • User Avatar

      Known As I

      5 days ago

      IF you mean the sample search in the studio, please read my recent comment. Otherwise please clarify your description.

  • User Avatar

    Scapegoat

    5 days ago

    I cannot search momentarily! Not even in the music and artists search bar!

  • User Avatar

    AUDIOARCHITECT

    6 days ago

    audiotool!!! give me back my samples!!!

  • User Avatar

    AVchez

    6 days ago

    i cannot publish anything, even though i've activated my account.

    • User Avatar

      Scapegoat

      5 days ago

      This is an issue going on for all of us. Please try again later today, as the team is working hard on it. It has nothing to do with your activated account, after you've activated it. Don't worry!

  • User Avatar

    Nightshade_Mangle

    1 week ago

    I can't search samples or presets.

  • User Avatar

    AUDIOARCHITECT

    1 week ago

    all my samples are gone! also new ones i make wont show up so i cant use them. all other samples except for mine do load...

  • User Avatar

    bmrosado

    1 week ago

    internal server error as well, presets and samples aren't loading.

  • User Avatar

    AUDIOARCHITECT

    1 week ago

    internal server error. all day now, here also

  • User Avatar

    Shrk

    1 week ago

    hi, same as below: samples search and synth preset are not working for a few hours now: internal server error.

    tks for your help and the great job guys!

  • User Avatar

    T`e`r`m

    2 weeks ago

    Samples and search aren't loading at all right now

  • User Avatar

    Catotonic

    about 2 months ago

    I cannot enter the studio and I do not know what to do!!!!

    • User Avatar

      naswalt

      about 2 months ago

      Thank you, audiotool team!

    • User Avatar

      Moderator

      about 2 months ago

      team is working on it at the moment. Should be back soon

  • User Avatar

    dharundayaal_gmail_com

    about 2 months ago

    I cant able to get inside the audio tool

    when I enter the studio it says that we have problems to connecting our servers plz fix thi bug

  • User Avatar

    #bussybassgrindset

    about 3 months ago

    sample upload is down. it says "UPLOAD_SAMPLE request failed"

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