J-Shepard

Not receiving account activation emails

  • 3 weeks ago
  • 15
  • 0

Not receiving account activation emails

I use AudioTool in my classroom and have a student who is not receiving the account activation email. We have double checked his spam/junk folders.

Have tried using both the district provided school email and his personal gmail account.

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    Virus Machine

    1 week ago

    Quick thing I learned, if you sign up with a google account, you don't get the activation email. That's why I never got one.

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    J-Shepard

    1 week ago

    @Martin Below I am having the same issue with JulioFeliciano, would you be able to activate his account too please?

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      J-Shepard

      1 week ago

      Email sent

      I had tried sending one about my first student who had the issue but I didn't get a reply, however I got the help here which is why I tried here again.

      As a teacher in our district, I can request IT to allow the emails to come through but rarely do those requests get approved. I had to jump through all sorts of hoops to get them to unblock AudioTool when the blocked it at the beginning of the year (even though I have been using it for 3-4 years now).

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      André Michelle

      1 week ago

      @J-Shepard As @Martin Below pointed out, emails are sent out without any error. Can you please write an email to team @audiotool .com and ask your server admin, if they block certain emails or IP? Please understand that we cannot just activate accounts left here in the comments.

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      J-Shepard

      1 week ago
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    Pathfinder

    3 weeks ago

    Dear @J-Shepard is it still not working? There were some small problems with the servers in the last days but it should work again - oh Martin Below is already on it, great

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      J-Shepard

      2 weeks ago

      He is still not receiving the emails, I sent an email to team @audiotool .com on Friday, but have not received a reply.

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    Virus Machine

    3 weeks ago

    From what I can tell, there is an option to resend the activation email.

    On another note, I don't remember ever getting the activation email either.

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      J-Shepard

      3 weeks ago

      We have tried re-sending the authorization email, but it never comes in.

      Without activating it is not letting him publish his project so he can turn it in.

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    J-Shepard

    3 weeks ago

    Help?

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      J-Shepard

      2 weeks ago

      Having the same problem with another student: JulioFeliciano

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      J-Shepard

      2 weeks ago

      Thank you, we appreciate your help.

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      Martin Below

      2 weeks ago

      I just checked - the emails send from our system without any error. I manually activated his account.

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